So my Genie HD DVR started acting funny a few days ago by turning itself on and off at about every four hours and everytime it came back on it would say there was a hard drive error and would have to fix itself by doing a self check. So call Directv and they give me the usual useless steps before they say they are going to send me a new one so yesterday morning the hard drive finally failed (lost only three DVR'd shows recorded this week so no big deal) and about an hour later the new DVR arrived. Repackaged the old DVR and just as I'm finishing I see the mail man coming down the street and you have a choice of returning the equipment with FedEx or USPS so lucked out there. Anyway a few hours after that I get an email from Directv about my issue with the failed hard drive and they have given me a 40.00 credit on my bill which I wasn't expecting. Anyway I hear people complaining about Directv all the time but just wanted to give kudos to them for not only getting me my new DVR in three days (one of those days was Thanksgiving) but to give me a 40.00 credit was also nice.
