Press Releases
Sudden Shut down and or Static Noise from speaker
03/19/12 - Dear Valued Customers,
We have discovered that some components used in a limited number of products manufactured between November 2011 and January 2012 do not comply with the high quality required for use in Onkyo products. As a result, these products may exhibit one of or both of the following phenomenon:
- When powering on the unit, the unit will turn on then turn off automatically
- Static Noise emitted from speakers at low volume level
(The above mentioned phenomenon are not safety related)
Affected Onkyo Models:
TX-8255 TX-8050 HT-RC360
TX-SR309 TX-NR609 TX-NR709 TX-NR809 TX-NR1009 TX-NR5009
(HT-R390) HT-S3400
(TX-NR609) HT-S7409 & HT-S8409
Please click on the following link for more information on whether your unit will require service support: Check Serial Number
Or,
You may also contact our Product Support Team at (800) 229-1687, select option 3, to speak with one of our Product Support Representatives to confirm that your product is part of this limited production lot in need of service.
If the serial number of your product is identified as possibly being impacted by either of the above issue(s), you will be provided with the opportunity to request a prepaid return label or if necessary; box, packing and prepaid return label. Your unit will ship to the ONKYO Service Center that will be providing the service support at no cost to you. Once repairs are completed your unit will be shipped back to you.
ONKYO is committed to delivering best in class performance, superior build quality and exceptional customer service. Your complete satisfaction is our number 1 priority.
We greatly appreciate your understanding and apologize for any inconvenience this issue may cause.
ONKYO USA Corporation
***This issue will be handled for Onkyo customers residing in one of the States of the United States (including the District of Columbia) or one of the Territories in Canada even if you are out of warranty.***
Sudden Shut down and or Static Noise from speaker
03/19/12 - Dear Valued Customers,
We have discovered that some components used in a limited number of products manufactured between November 2011 and January 2012 do not comply with the high quality required for use in Onkyo products. As a result, these products may exhibit one of or both of the following phenomenon:
- When powering on the unit, the unit will turn on then turn off automatically
- Static Noise emitted from speakers at low volume level
(The above mentioned phenomenon are not safety related)
Affected Onkyo Models:
TX-8255 TX-8050 HT-RC360
TX-SR309 TX-NR609 TX-NR709 TX-NR809 TX-NR1009 TX-NR5009
(HT-R390) HT-S3400
(TX-NR609) HT-S7409 & HT-S8409
Please click on the following link for more information on whether your unit will require service support: Check Serial Number
Or,
You may also contact our Product Support Team at (800) 229-1687, select option 3, to speak with one of our Product Support Representatives to confirm that your product is part of this limited production lot in need of service.
If the serial number of your product is identified as possibly being impacted by either of the above issue(s), you will be provided with the opportunity to request a prepaid return label or if necessary; box, packing and prepaid return label. Your unit will ship to the ONKYO Service Center that will be providing the service support at no cost to you. Once repairs are completed your unit will be shipped back to you.
ONKYO is committed to delivering best in class performance, superior build quality and exceptional customer service. Your complete satisfaction is our number 1 priority.
We greatly appreciate your understanding and apologize for any inconvenience this issue may cause.
ONKYO USA Corporation
***This issue will be handled for Onkyo customers residing in one of the States of the United States (including the District of Columbia) or one of the Territories in Canada even if you are out of warranty.***
