Started an email chain with suport. He may be right but I think he is full of it. Please review and let me know your oppinion. I trust you guys way more than him.
The linksys media extender is 1080p as well. Both units hooked directly to the 40ft cable work fine.
--------------------------------------------------------------------------------
From:
support@accessories4less.com
To:
scottdrohlf@msn.com
Subject: RE: Order #MAS146640
Date: Tue, 2 Oct 2012 01:47:15 +0000
Hi Scott
When you directly connect something to the TV, the device (Bluray) will automatically adjust its settings to match what’s compatible with the TV. What happens is you now are running from the Bluray to the receiver, thus anything that is set and not compatible with your TV won’t automatically readjust, as the handshaking now is between the Bluray and the Receiver.
The other HUGE issue is you are running a 40ft HDMI cable. This is very hard to do properly, unless you are amplifying the signals. One sure fire way to tell if the issue is the receiver (well I have a few). Just run a short HDMI cable from the receiver’s output to the another TV that’s very close (like less than 6ft). If the issue is gone, it’s the cable.
You can will also notice Bluray is the only 1080p source, which is the hardest to push down a cable that long, thus it’s most prone to fail making it all the way to the TV.
Regards
Mark Sabbarese
Accessories4less.com
M-F 7:30am to 4pm EST
407-859-3335
800-657-0195
Direct 407-409-8023
From: scott rohlf [mailto:scottdrohlf@msn.com]
Sent: Monday, October 01, 2012 9:39 PM
To: support
Subject: RE: Order #MAS146640
the bluray player and media player are fully compatable with the tv, they have been for over a year. The receiver is new to the chain. However, was are in a new location and using a 40 foot hdmi cable.
I will try new inputs tomorrow. But this thing has been giving me fits since I got it.
--------------------------------------------------------------------------------
From:
support@accessories4less.com
To:
scottdrohlf@msn.com
Subject: RE: Order #MAS146640
Date: Tue, 2 Oct 2012 01:17:32 +0000
Hi Scott
If you put a cable box on the DVD/Bluray input of the receiver, does the problem go away? Some TV’s don’t accept all settings on a Bluray player, like 24fps or Deep color may not be compatible with your TV, thus issues occur. Do the audio drops only occur on Bluray?
How long is the HDMI cable from the receiver to the TV? What brand of cables are you using?
Thank you
Mark Sabbarese
Accessories4less.com
M-F 7:30am to 4pm EST
407-859-3335
800-657-0195
Direct 407-409-8023
From: scott rohlf [mailto:scottdrohlf@msn.com]
Sent: Monday, October 01, 2012 8:57 PM
To: support
Subject: Order #MAS146640
I ordered a Denon AVR-2310ci from your company and I have had nothhing but problems with it. I know what I am doing I have had MANY receivers before this one so it is not user errorr. There is something clearly wrong with the HDMI switching on this receiver. It will not let my bluray disc play (LG BD-550) put out a display unless it is in 24hz mode. And then when I try to play a DVD in it, it will not correctly display. Also, it is constantly dropping the audio. right now I am TRYING to watch tv thourhg my media extender and it will not pick up the sound. How do I go about getting rid of this bad unit?
Sincerely
Scott Rohlf